Orange County IT Helpdesk Services

Keep your business moving with responsive and helpful IT helpdesk services in Orange County.

OUR CLIENTS

Companies That Trust CCO

Fast and Helpful Helpdesk Support That Keeps You Moving Forward

Work with an award-winning IT support team that gets issues resolved quickly so you can keep working at full speed.

Why choose California Computer Options for IT helpdesk services?

  • Enjoy faster resolutions. You’ll hear from our experienced technicians within 2-3 minutes of your request.
  • Get support where you need it. We provide remote and on-site support to team members anywhere in the US.
  • Gain greater reliability with our 98.995% network uptime guarantee.
  • Centralize your IT tickets with a single helpdesk provider who can manage all your IT support needs.
  • Spend less time struggling with IT with proactive support that resolves your problems the first time they occur.

Request a quote for our helpdesk services

TESTIMONIALS

How CCO Helps Orange County Businesses Thrive

What Makes CCO Stand Out?

25+

Years delivering exceptional IT support in Orange County

3

Number of consecutive years as an MSP501 award-winner

135

Number of companies who trust CCO for IT support
California Computer Options - Orange County Managed IT Services Company

Managed Helpdesk Services in Orange County

271 N Sycamore St 2nd Floor, Santa Ana,
CA 92701, United States

Our Orange County Managed Helpdesk Services

Industries we serve

Manufacturing

Enhance production efficiency with robust IT infrastructure and support that reduces operational disruptions.

Healthcare

Safeguard patient records with comprehensive, HIPAA-compliant cybersecurity and IT management.

Accounting

Protect critical financial data with advanced cybersecurity and dedicated IT services.

Legal

Maintain client confidentiality and streamline case workflow with secure, efficient IT systems.

Professional Services

Increase productivity and client satisfaction with optimized IT solutions and continuous network assistance.

Supply Chain

Improve logistics coordination with a reliable IT infrastructure that ensures seamless supply chain operations.

Warehouses

Optimize inventory control and management with customized IT solutions and real-time support.

CPG

Drive innovation and market agility with advanced IT infrastructure and cloud services.

Utilities

Uphold continuous operations with a robust IT infrastructure that can handle large data volumes, essential for electricity, water, and gas.

Consultants

Empower your consultancy with agile IT solutions that enhance client interactions and business efficiency.

Retail

Boost customer experiences and operational efficiency with tailored IT and cloud solutions.

Restaurants

Streamline order taking and management with efficient IT systems that expedite service and reduce wait times.
Orange County IT Helpdesk Services

Maximize Productivity with Responsive Support Desk Services

Your technology is likely the backbone of your business and if it’s not performing at peak capacity, neither is your team.

Our responsive, fast, and effective help desk services answer your requests in minutes and resolve most issues in less than 40 minutes. 

They help ensure your team devices and network are always there for them –  helping them to perform at their best.

Stop Letting IT Issues Damage Your Productivity

Outsource your helpdesk to CCO and get on top of IT issues once and for all.

The Flexible and Tailored Helpdesk Solutions You Need

No two businesses are alike which means no two businesses will ever have the same support needs. Which is why we give businesses the option to build the service package that suits them best.

Instead of settling for services that are “good enough,” with CCO you can choose from a menu of IT support services to meet your needs perfectly.

We also offer packaged service options that can be used as is or tailored further.

Examples of our service packages include:

  • Fully Managed
  • Proactive IT
  • Essential IT
  • Supplemental IT
  • A La Carte
helpdesk services in Orange County
Managed Helpdesk Services in Orange County

Skilled Technicians with Extensive Experience

Spend less time dealing with recurring and unresolved IT issues when our highly skilled and seasoned Level 1 and Level 2 technicians are working for you.

If your issue requires more advanced attention – you’ll quickly have the support of a dedicated Level 3 certified technician.

At CCO, we stand behind the promise to “always make it right.”

This is the reason why businesses like yours rely on us to support over 4,000 endpoints and users on a daily basis and how we earned our place as an MSP501 award winner.

IT Helpdesk FAQ

Our helpdesk services can help you and your team with a number of software, hardware, and network issues.  

Anytime your technology isn’t working properly, or you need help troubleshooting a problem, you can call our team.

A few examples of common helpdesk inquiries include:

  • Password resets, login issues
  • Hardware malfunctions
  • Network connectivity issues
  • General IT questions or inquiries
  • Suspected malware or virus infections

Our average response time for helpdesk requests is about three minutes. After that initial contact, the average it takes a technician to resolve an issue is between 20 – 40 minutes.

However, every ticket is unique and some issues will take more time than others to resolve. To monitor the progress and status of any ticket, you can keep track in your online client portal.

The cost of your company’s helpdesk support services will depend on different factors that are unique to your company that include:

  • Number of devices that need support
  • Number of people that need support
  • Your service level agreement
  • The complexity and efficiency of your IT solutions.

For a better understanding of what you should expect to pay for managed helpdesk services, read our blog.  

To request a free quote, click here.