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staff augmentation vs managed services

Staff Augmentation vs. Managed Services: Which One Should You Choose?


The choice between staff augmentation vs. managed services comes down to your business, its unique IT needs, and industry-specific demands. There are 40,000 managed services providers (MSPs) offering managed services, staff augmentation, or both, operating in the US alone. With that many choices, you need to know exactly what you’re looking for.

“While staff augmentation offers flexibility and control, managed services provide comprehensive, proactive support that can drive business growth and success,” Karen Novotny, CEO, California Computer Options

If you’re planning on joining the thousands of businesses that have decided to outsource IT help, this article will help you determine which is the most impactful and cost-effective choice for you between managed services vs. staff augmentation.



What’s the Difference Between Staff Augmentation & Managed Services?

Staff augmentation and managed services make up two popular options that businesses can choose from. Each approach has its own benefits and considerations, and choosing the right one depends on various factors such as business objectives, budget, and resource availability.

Here is a quick overview of the key differences.

Staff Augmentation Managed Services
Scope of Services Limited to specific projects or tasks Comprehensive, covering all aspects of IT management
Flexibility Offers flexibility to scale up or down as needed Typically involves a fixed-term contract with less flexibility
Control Client retains control over the augmented staff Managed by the service provider
Expertise Provides access to specialized skills as needed Access to a team of experts with diverse skill sets
Responsibility Client responsible for managing augmented staff Service provider handles all IT management responsibilities
Cost Structure Typically billed on a per-hour or per-project basis Subscription-based model, offering predictable monthly costs
Predictability Costs may vary depending on project scope and duration Predictable costs, making budgeting easier
Long-Term Support Generally suitable for short-term or specific projects Ideal for ongoing IT management and support
Risk Management Client assumes greater risk related to project outcomes Service provider shares responsibility for risk management
Scalability Scalable based on project requirements Scalable to accommodate business growth and changing needs


About Staff Augmentation

Staff augmentation involves hiring external IT professionals to work alongside your in-house team on a temporary basis. This model is ideal for businesses that require additional expertise to complete specific projects or handle short-term spikes in workload.

With staff augmentation, you have more control over the hiring process and can directly manage the augmented staff as if they were your own employees.

One of the key advantages of staff augmentation is flexibility. You can scale your team up or down as needed, without the long-term commitment associated with hiring full-time employees. This makes it a cost-effective solution for short-term projects or when you need specialized skills for a limited period.

However, staff augmentation also comes with its own set of challenges. Managing external resources requires time and effort, and integrating them into your existing team may pose logistical and cultural challenges. Additionally, you may need to invest in additional training to ensure that augmented staff are aligned with your organization’s processes and objectives.


Learn more about IT and how it can support your business objectives:


About Managed Services

Managed services offer a more comprehensive and proactive approach to IT support. With this model, you outsource the management and maintenance of your IT infrastructure to a third-party provider. This includes tasks such as network monitoring, security management, data backup, and helpdesk support.

One of the main advantages of managed services is peace of mind. By entrusting your IT operations to a team of experts, you can focus on your core business activities without worrying about technical issues or downtime.

Managed service providers (MSPs) use advanced tools and technologies to monitor and manage your systems proactively, often detecting and resolving issues before they impact your business.

Managed services also offer predictable costs, as they are typically provided on a subscription basis. This makes budgeting easier and allows you to avoid unexpected expenses associated with IT emergencies or infrastructure upgrades.

Additionally, MSPs often have access to specialized expertise and resources that may not be available in-house, enabling them to deliver higher levels of service and support.


Choosing the Right Option

When deciding between staff augmentation and managed services, it’s important to consider your organization’s specific needs, goals, and constraints. Staff augmentation may be a better fit for short-term projects or when you need specialized skills for a limited duration.

On the other hand, managed services offer a more comprehensive and proactive approach to IT support, making them suitable for organizations that require ongoing maintenance, monitoring, and support.

Ultimately, the right choice depends on factors such as the size and complexity of your IT environment, your budget, and your internal capabilities. It may also be beneficial to consult with IT experts or MSPs to assess your needs and determine the best approach for your business.


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Think Managed IT is Right For You?

To get the most out of your technology, managed services gives you a partner who can assume total management of your IT environment. This ensures that your IT is always a force for growth and productivity and never impedes success.

California Computer Options’ expert IT consultants have decades of experience helping clients get the most out of their IT as their full technology partner.

We conduct a full assessment of your technology stack and develop a comprehensive IT roadmap that aligns with your goals and meets your budgetary requirements.

Let’s talk about your options today.